Quotes from my Notes #12


[Since I haven’t done this in awhile, a quick explanation. I collect quotes from a variety of places, but don’t have a good way of sharing or processing them. This series is my way of sharing what inspires and challenges me with others.]

It’s easy to pretend that the dominant narrative is insightful, based in reality and in sync with what we wish it was. Denying it doesn’t make it go away, though.

We can’t easily change the dominant narrative that people have about us, we certainly can’t do it by insisting that our customers or colleagues bring more nuance to the table.

Instead, we can do it through action. Vivid, memorable interactions are what people remember. Surprises and vivid action matter far more than we imagine, and we regularly underinvest in them.

–Seth Godin

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s