Barnes & Noble’s has a problem and it’s not Amazon

I’ve been a life-long Barnes & Noble’s fan. I pay for a Membership. I have a Nook. I spent a huge portion of my teen years in my local B&N. I order, pre-order, and physically buy dozens of books and e-books from them every year.

I’ve never had to talk to their customer service. Until this last week. And it was awful.

This isn’t a B&N bashing post, so I won’t go into all the gritty details of what happened. But I’m going to list my grievances, because these are fixable things. Continue reading